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Welcome to WNPL’s support page! We understand that even the best software can sometimes encounter problems, and when you encounter technical issues, you need quick and reliable support to minimize any disruption to your business operations. That's why we offer comprehensive range of support services to ensure that our clients can rely on our products long after they have been delivered.
In addition to our direct support channels, including email and phone support, we also provide alternate channels of support. To get in touch with our support team, please fill out the form above with as much detail as possible about the issue you are experiencing. One of our support representatives will reach out to you as soon as possible to assist with troubleshooting and resolving the issue.
Our support team is dedicated to providing prompt and efficient assistance to our clients in resolving any issues they may encounter while using software developed by us. We offer a range of support services to meet our clients' specific needs, including:
Our support team is available via email and phone to answer any questions or concerns our clients may have.
We can remotely access our clients' systems to diagnose and troubleshoot any issues they may be experiencing.
For more complex issues, we offer on-site support to ensure a quick and efficient resolution.
At WNPL, we are committed to providing the highest level of support to our clients. We provide a wide range of support services, including some of the major ones listed below. Our goal is to ensure that our clients receive the highest level of support and satisfaction when using software developed by us. Contact us today to learn more about our support services and how we can assist you with any software-related issues you may encounter.
Looking to start a new project? WNPL can help! Our experienced team provides comprehensive support services to help you kick off your new project with confidence. Contact us today to learn more.
We offer Service Level Agreements (SLAs) to ensure that our clients receive the support they need, when they need it. Our customizable SLAs provide peace of mind and help our clients maintain their competitive edge.
Need help maintaining or migrating your legacy systems? WNPL has the expertise to help you seamlessly transition to modern software solutions. Our experienced team can provide ongoing support to ensure that your systems remain up-to-date and optimized. Contact us today to learn more.
Our support team is available to help you identify and resolve any issues you may be experiencing with your software. We provide timely and effective solutions to ensure minimal downtime and maximum productivity.
We provide assistance with software upgrades and installations to ensure a smooth transition to the latest version of our software. Our support team will guide you through the process and provide any necessary training to ensure a successful upgrade.
We offer user training and education to ensure that your team is fully equipped to use our software products effectively. Our training sessions are tailored to your specific needs and can be conducted on-site or remotely.
Our technical support team provides assistance with any issues related to software products developed by us. This includes help with installation, configuration, and troubleshooting of the product.
We offer system and network administration support to help you maintain and optimize your IT infrastructure. Our team can assist with server administration, network monitoring, and other system administration tasks.
We understand the importance of data security and offer support to ensure that your sensitive data is protected. Our team can help you implement security best practices and provide assistance with data backup and recovery.
We provide timely bug fixes and software updates to ensure that your software is up-to-date and running smoothly. Our team is committed to providing quality software that meets your needs.
We offer customization and configuration support to ensure that our software products meet your unique business requirements. Our team can help you tailor the software to your specific needs and provide any necessary customization and configuration support.
We offer performance optimization and tuning support to ensure that our software products are running at peak performance. Our team can help you optimize system resources and fine-tune the software to maximize efficiency.
We offer integration and migration support to ensure that our software products integrate seamlessly with your existing IT infrastructure. Our team can help you migrate to our software products and provide any necessary integration support.
We provide ongoing user training and support to ensure that your team is fully supported and equipped to use our software products effectively. Our team is available to provide any necessary support and answer any questions you may have.
We offer security and data protection support to ensure that your sensitive data is protected. Our team can help you implement security best practices and provide assistance with data backup and recovery.
We offer integration and system testing to ensure that our software products integrate seamlessly with your existing IT infrastructure. Our team can help you test the software and ensure that it meets your specific business requirements.
At WNPL, our consultants are committed to providing you with end-to-end support throughout your project's lifecycle. From ideation to development, delivery, training, and ongoing maintenance, we'll be with you every step of the way to ensure your project's success.
Whether you're new to software development or an experienced pro, our team has the expertise to guide you through the process and help you achieve your goals. With our support, you can be confident that your project is in good hands.
At WNPL, we provide support to start your custom software development project. To ensure confidentiality, we will engage in a non-disclosure agreement before discussing the project details. Our consultants will work with you to understand your requirements and suggest any feature enhancements to improve the project.
After the initial consultation, our team will internally discuss the project to clarify any ambiguities or potential technical issues. We will then provide you with a comprehensive view of the project, including our expert recommendations and any additional features we suggest. This process is free of charge and is done before we provide you with a quote for the project.
During the architecture and UI/UX design phase of your custom software or mobile app, our team considers various factors to ensure the best possible user experience. Some of these factors include:
We collaborate with you to design and architect the best possible application that meets your business requirements and targets your users. Our approach ensures that:
We understand that some clients may want to be involved in the development process, while others prefer to have us take care of everything. We are happy to work with you in either case, and will always provide the necessary support to ensure that the project is completed to your satisfaction.
If you are involved in the development process, we will coordinate with you to ensure that the project is being completed according to your requirements. Our team will work closely with you to streamline communication, project management, testing and delivery. We will keep you updated throughout the process and make sure that any changes are properly documented and implemented.
If you prefer to have us handle everything, we will take care of every aspect of the development process, from the initial design and planning phase to the final testing and delivery. Our team will work diligently to ensure that the project is completed on time and to your satisfaction, while keeping you updated every step of the way.
At WNPL, we take the protection of your intellectual property (IP) very seriously. Before beginning any discussions or free consultations, we highly recommend that you sign a non-disclosure agreement (NDA) to ensure that your ideas and information are kept confidential.
If your organization does not have an NDA readily available for application development, we can provide one for you.
In addition to NDAs, we also work with patent and trademark attorneys who can help you file for patents and trademarks. During our consultations, we can identify potential items that may be eligible for patent, copyright, or trademark protection, and bring them to your attention for consideration.
At WNPL, we offer a variety of options for hosting the backend server and database of your application. You can choose to host it internally within your organization or let us host it for you on a cloud infrastructure of your choice, such as Azure from Microsoft or Amazon Web Services (AWS).
To ensure the security of your data, we can set up a secure network infrastructure that includes load balancers, firewalls, and access control lists (ACLs). This infrastructure provides secure communication channels for the web servers to access the application, protecting sensitive data and preventing unauthorized access.
We also ensure the availability of your application at very high traffic and user loads by hosting the web servers behind load balancers in the cloud. Additionally, we have experience setting up and supporting a variety of databases, including SQL, NoSQL, graph, and time-series databases, from vendors such as Amazon, Microsoft, Oracle, and open source options.
For image, video, and other files, we host them separately to improve availability and enhance efficiency of storing and retrieval. Our expertise in making such assets available through edge locations on the cloud also increases the speed of loading for your application, providing an enhanced user experience.
At WNPL, we understand that releasing a custom software project can be a complex process. Our team is here to guide you through each step of the release process, from hosting the software to submitting the mobile app to app stores. Here's how we can help:
Hosting the software: We can help you find the ideal cloud hosting environment for your custom software and backend server. This includes setting up accounts with cloud hosting providers like Azure, AWS, and more.
App Store submission: We can help you set up an account with the Apple App Store and Google Play Store developer program, prepare the application for submission (including preparing binaries and signed certificates), and create images, descriptions, and screenshots for the App Store listing. We'll also handle the upload of the app binaries to the respective App Stores and submit the app for review. If necessary, we'll follow up on any review questions from the app stores.
Other app stores: In addition to the Apple App Store and Google Play Store, there are other app stores that can be useful for promoting your app to your intended audience. We can help you identify these stores and, if necessary, support publishing to them.
Beta testing: Once the app is published, we can arrange beta testing with professional groups to thoroughly test your mobile application. We can also help you with ad-hoc distribution, which authorizes a limited set of devices to run your app. This mode of publishing is ideal for beta testing or for internal testing if your intended audience is less than 50.
In-house distribution: If the app is not intended for public release, we can help you with in-house distribution for Apple iOS apps. This allows greater control and security for apps that are only used within the organization.
At WNPL, we understand that software applications require ongoing maintenance and updates to meet the evolving needs of your organization. We offer long-term partnership to provide seamless post-delivery support:
Enhancements:
We continuously work to improve the functionality of your back-end software, custom software, iOS, and Android mobile applications.
Updates:
We provide updates to enhance user interface and experience, implement changes to usability, and keep your code up to date with changing platform recommendations and guidelines.
Fixes:
Our team is committed to resolving any issues or bugs and supporting user requests as they arise.
Maintenance:
We provide ongoing maintenance for your back-end server, including scaling, load balancing, and network infrastructure to improve security and availability. Our team also handles the maintenance and backup of databases, as well as updates required by operating systems and cloud hosting providers.
Analytics:
We provide comprehensive application usage statistics to your management team, and can integrate custom and third-party analytics providers to provide deeper insights.
With our post-delivery support, your organization can focus on achieving its goals while we handle the ongoing maintenance and improvement of your software applications.
